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Level 7

Register a device without giving a credit card

I want to register a new Streaming Stick+ for warranty. Roku wants me to set up an account but also wants me to leave a credit card on file. I can’t get to the next page to register without adding a credit card to my account. I’ve never seen this requirement before when trying to register a purchase. And... I don’t want to add a credit card to my account. Anyone else having this problem?

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2 Replies
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Roku Employee
Roku Employee

Re: Register a device without giving a credit card

@UncleDunk 

Thanks for the inquiry.

Please be aware that there is NEVER a charge to create a Roku account. You need to link a payment method to your Roku account to set up Roku Pay. Roku Pay allows you to purchase subscriptions for channels and services available on your Roku device.

For more information, visit our Support page here: Why is a payment method required when creating a Roku account?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Register a device without giving a credit card

What if I don't want to use Roko pay.  Do I still need to provide a credit card?

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