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Itzacaramelo
Level 7

Refund

I purchased the Roku Express back in April 2021. Now I am getting a message on my TV screen the device is overheating. I have turned it off numerous times to no avail. The device is not on top of any other electronics, besides I have a Roku Stick and never had issues. I am requesting a full refund. Please respond via My email address is [personal information removed]. The device id number is C5395A600632. Thank you.

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3 REPLIES 3\
RokuMary-F
Roku Employee
Roku Employee

Re: Refund

Hi @Itzacaramelo,

We appreciate you reaching out to us. 
For these issues, it may be more effective for you to get help from our billing team. Please contact them directly at https://support.roku.com/contactus. Choose the option from the drop-down menu for "Questions about my account or billing," and you'll be able to send an email request there.

Thanks,
Mary

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Beverlypowell
Level 7

Re: Refund

I having got my refund

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RokuKariza-D
Roku Employee
Roku Employee

Re: Refund

Hi @Beverlypowell

I hope you're doing well.

For account & billing-related concerns, we would recommend following the suggestion provided by @RokuMary-F above. Our Billing team is the best one to help you out with that matter.

All the best,
Kariza

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