Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into, billing or subscription questions, orders, promotions, and more.
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Level 7


yes my son who is 11 years old charged $100 to my card it was actually $99.99 and then another charge for $4.99 he didn't know what he was doing and all I have been asking is for a refund I emailed I've tried to call Roku I even emailed play works and they told me I had to get a hold of ruku and yeah I have not got a response

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1 REPLY 1\
Roku Employee
Roku Employee

Re: Refund

Hi @Crystalburt88,

We appreciate you reaching out to us. 

Our support team responded via email recently. Please check your email from our support team, they will be assisting you from there. 



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