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Crystalburt88
Level 7

Refund

yes my son who is 11 years old charged $100 to my card it was actually $99.99 and then another charge for $4.99 he didn't know what he was doing and all I have been asking is for a refund I emailed I've tried to call Roku I even emailed play works and they told me I had to get a hold of ruku and yeah I have not got a response

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1 Reply
MaryFranco
Roku Employee
Roku Employee

Re: Refund

Hi @Crystalburt88,

We appreciate you reaching out to us. 

Our support team responded via email recently. Please check your email from our support team, they will be assisting you from there. 

Thanks,

Mary

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