Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into, billing or subscription questions, orders, promotions, and more.
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Level 7


It's not really a questions more then less embarrass of this company that I returned one of their products 4 weeks ago got an email two weeks ago that they received it and yet they will not return my money what a scam company 


Buy Roku equipment, because if you don't like their product or return it because they send you the wrong thing they won't return your money so it's a waste of money to put your money into this company.

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Roku Employee
Roku Employee

Re: Refund


Thanks for the post.

When you returned the device, were you in contact with our Support team to help assist you with the return process? Have you reached out to our Support team to follow up regarding the issue you are experiencing?

Please provide us with more information and we will be able to assist you further.


Danny R.
Roku Forum Moderator
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Level 7

Re: Refund

Roku is not making refunds. There is no one to talk to at Roku.

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