Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Level 7

So I canceled a Subscription on my Roku the same day it charged and I was wondering if I could get a refund, I see that the subscription I had says no refund but the thing is we didn't know about the subscription until I checked, some guest was at our house and may have done that, but is it possible to get a refund even though it says nonrefundable?

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Level 19

Re: Refund

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@Mariela2020  Thanks for reaching out. You can log into your account at my.roku.com to view and manage any subscriptions under your Roku account. 

If you need additional help with Account or Billing related issues/questions from there, please contact our support team directly here: https://support.roku.com/contactus

Note: Due to concerns regarding the Coronavirus, many of our customer support agents are working from home. In light of this staff reduction, we are only offering email and online help center support at this time.  We apologize for the inconvenience and thank you for your patience.

 

Thanks,

Tanner

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Level 17

Re: Refund

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I doubt it.

Try

https://support.roku.com/contactus

Roku Ultra ---Ethernet rules---

From now on if people dont upvote me and do as I say I will consider holding my breath and selling my Roku's.
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Level 19

Re: Refund

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@Mariela2020  Thanks for reaching out. You can log into your account at my.roku.com to view and manage any subscriptions under your Roku account. 

If you need additional help with Account or Billing related issues/questions from there, please contact our support team directly here: https://support.roku.com/contactus

Note: Due to concerns regarding the Coronavirus, many of our customer support agents are working from home. In light of this staff reduction, we are only offering email and online help center support at this time.  We apologize for the inconvenience and thank you for your patience.

 

Thanks,

Tanner

View solution in original post

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