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Cdphil54
Level 7

How can I get a refund for 6:13 2020 I canceled my subscription because I don't use it enough it has no information on how to get a refund

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1 Solution

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RokuDanny-R
Roku Employee
Roku Employee

Re: Refund

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@Cdphil54 

Thanks for the post.

For account, and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Refund

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@Cdphil54 

Thanks for the post.

For account, and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
Asjat28
Level 7

Re: Refund

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I haven’t used the roku channel in forever ..I just found out how to cancel subscription. How do I get refund 

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Patticota
Level 7

Re: Refund

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I have been trying to cancel my subscription for 2 days.  I finally got a hold of a live person who sent me this email.  

Still trying to get a refund for 70.00 

Can someone please help me?!?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Refund

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@Patticota @Asjat28 

Thanks for the post.

For account and billing or order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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WendyB1
Level 7

Re: Refund Canceled Hallmark at 7 day time

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I tried the Hallmark channel and was suppose to be charged $59.99 instead I was charged $79.99.  Also I do not want to continue on Hallmark and discontinued it at 1 week - 10/7/21.  I have not seen my  $79.99 be refunded on my bank account.  This is not good business!

 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Refund Canceled Hallmark at 7 day time

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Hey @WendyB1

Thanks for posting here in the Community.

For billing concerns, please follow @RokuDanny-R's suggestion above. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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