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Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Level 19

Re: Refund request still waiting for update?

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@stephen2awesome Thanks for following up here. Apologies for any inconvenience. 

Channel refund requests typically must first be approved by the channel provider, according to their policies and practices that you agree to when you subscribe, before they can be issued by Roku. If there is a delay in the response regarding the refund request, this would impact our ability to process your refund. Please feel free to follow up on your support ticket again, or give our team another call regarding your account or billing issue here for a status update: https://support.roku.com/contactus

You can also follow up with the specific channel provider directly to inquire further on their end. We'll continue to assist you as quickly as possible once we're able to. 

 

Thanks,

Tanner

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Re: Refund request still waiting for update?

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@RokuTannerD wrote:

@stephen2awesome Thanks for following up here. Apologies for any inconvenience. 

Channel refund requests typically must first be approved by the channel provider, according to their policies and practices that you agree to when you subscribe, before they can be issued by Roku. If there is a delay in the response regarding the refund request, this would impact our ability to process your refund. Please feel free to follow up on your support ticket again, or give our team another call regarding your account or billing issue here for a status update: https://support.roku.com/contactus

You can also follow up with the specific channel provider directly to inquire further on their end. We'll continue to assist you as quickly as possible once we're able to. 

 

Thanks,

Tanner


 

That doesn't work. Both Roku and Disney+ has indicated that it must be done through Roku. I went through customer service twice for Disney+ and about 5 times with Roku. Nothing has happened. My ticket has been "expedited" but I doubt it because it has been 2 weeks. So what would be my other option? just give up and let you guys take my $70? 

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Level 7

Waiting on Refund

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I have been waiting 3 weeks now for a refund on an order I returned. I tracked the package I sent back to you and it shows it was delivered 11/25. I have tried submitting a support request on your website that includes my RMA number, but no one has responded. That case was opened 3 days ago and I got an automated response saying my case number was 3139168 but have yet to hear back from anyone with a resolution yet. Please have someone call me or e-mail me back and let me know when I am getting a refund. Thank you

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Level 7

Re: Waiting on Refund

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HELLO?! I am still waiting on someone to address this at Roku. I have never had such trouble getting in touch with customer service at any company regarding a refund owed ever. 

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Level 7

Re: Waiting on Refund

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When you call this number for customer service you will have to go through the motions of selecting options but I guarantee you will talk to a live person I know because I did

 

Roku customer service

[content removed]

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Level 7

Re: Refund request still waiting for update?

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I have been in contact via email to Roku support for a couple of weeks about a refund for a subscription I didn’t want. $16.04 to be exact. [post edited] When I receive update emails it’s nothing but a bunch of jibberish I don’t understand. I would really like my money back!!

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Roku Employee
Roku Employee

Re: Refund request still waiting for update?

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@mimi_4162 

Thanks for the note.

If you are in touch with our Support team, we would recommend continuing to work with them, as they are best able to assist in resolving your issue. 


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Refund request still waiting for update?

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I need my money back 

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Roku Employee
Roku Employee

Re: Refund request still waiting for update?

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@Candy30 

Thanks for the post.

Can you please clarify the issue you are experiencing?

For account, billing or order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Refund request denied

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I signed up for a fuboTV online trial I email fubo tv to cancel subscription because I couldn’t figure out how to on their sight by time I called got a agent because it wasn’t canceled they told me I need to go thru roku to get a refund for money I was charged when I want to cancel and didn’t know I had to cancel thru roku and not fuboTV.  I than wrote roku since phone services shut down and I got told I cannot get my money back.  I want my 68 dollar refund I did cancel and was not aware of having to cancel thru roku 

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