Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Gigi123
Level 7

Refund never put through

 To whom it may concern:  

 

I accidentally subscribed to ESPN on roku stick.  It was next to Netflix.   I tried to contact Roku to no avail.  I contacted my credit card company and they contested the charge and refunded me.  Roku wrote back that I had indeed subscribed and my credit card company charged me again.  I was able to chat with someone on Roku and they agreed to a refund on 3/13/21.  I have yet to see it.  I have written repeatedly to Roku and they told me that it has gone through and that I should contact my bank.  I have contacted them three times and no refund has gone through.  Roku has the worst customer service.  I will not recommend them to anyone.  

0 Kudos