Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into, billing or subscription questions, orders, promotions, and more.
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Level 7

Refund never put through

 To whom it may concern:  


I accidentally subscribed to ESPN on roku stick.  It was next to Netflix.   I tried to contact Roku to no avail.  I contacted my credit card company and they contested the charge and refunded me.  Roku wrote back that I had indeed subscribed and my credit card company charged me again.  I was able to chat with someone on Roku and they agreed to a refund on 3/13/21.  I have yet to see it.  I have written repeatedly to Roku and they told me that it has gone through and that I should contact my bank.  I have contacted them three times and no refund has gone through.  Roku has the worst customer service.  I will not recommend them to anyone.  

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