Fraudulent charge of $89 from ESPN, when free apps subscription expired I was charged this. I went into my account and canceled all subscriptions. I want my $89 back immediately. I am not going to go back and forth with ROKU but what I will do is blow up any social media site that has ROKU on it and let them know that they’re doing a bunch of fraudulent **bleep**!
Every streaming subscription which I have ever seen, either through a third party like Roku or directly with the channel, is nonrefundable. You are subscribing for a specified subscription period (either a paid period or a free trial) and it auto renews at the current prevailing rate when that period runs out. To prevent from auto renewing you must cancel before the current subscription period expires. If you cancel after a subscription has been paid for, it prevents the subsequent auto-renewal, but the subscription stays in force until the balance of the pre-paid period expires. These conditions are explained on screen and must be accepted when subscribing (you know, all that stuff none of us bothers to read at the time).
Once you have allowed a subscription to auto renew and charge you, your options are to let it run its course unwatched, or to use it and enjoy it until it runs out. And, of course, to cancel it BEFORE your current pre-paid subscription period runs out so it doesn't renew again.
Roku Community Streaming Expert I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well. If this post solves your problem please help others find this answer by clicking " Accept as Solution.".
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.