Accounts, Billing, & Orders

[sruwali]

I didn’t purchase any subscription from my TV but this is the second time they deducted the money from bank account as subscription fee. We never use this app. I already cancel the subscription but I never get the refund from any of the apps.

[Kingston1]

I would like to be refunded the money to my account because I didn’t order anything that costs almost $70 please explain why I was charged before I disconnected all together 

[MaryFranco]

Hi @sruwali @Kingston1,

Thanks for the posts.
For these issues, it may be more effective for you to get help from our billing team. Please contact them directly at https://support.roku.com/contactus. Choose the option from the drop-down menu for "Questions about my account or billing," and you'll be able to send an email request there.

We would highly recommend creating a Roku PIN for your account to avoid any further unwanted purchases on your Roku account in the future. For more information about using a Roku PIN, visit our Support page here: How do I create or update the PIN (Personal Identification ...

Thanks,

Mary