This is ridiculous got a customer will have to go through this are you able to talk to a live agent because I'm scrolling trying to figure out how to speak with a live agent I'm going to get in touch with my bank and dispute the charge then put out buyer beware
I am having same issue. I returned an item and Roku received it on January 22, 2021. It's now February 22 and the "Support" Team stopped responding to emails nd still haven't refunded me. Initially they emailed that I needed to send delivery confirmation, which I promptly emailed them. They acknowledged that email and said, "We have received the original unit at our warehouse and will be checking with our billing team regarding the refund status in order to provide you with an update." Then I received an email saying issue was resolved and they haven't heard from me. All subsequent responses by email were ignored.
I'm reluctant to dispute the charge with my credit card company but I'm not sure I have any other options. This is really one of the worst customer service companies I've ever experienced. I have (I just double checked) 13 Roku devices and I cannot get a response. Great way to treat customers...
That's what I've been promised for a month now. It's hard to believe that a company like Roku has such a difficult time issuing a simple refund. Any other company receives the return and issues the refund within a few days. For some reason, Roku needs a month to even respond with any information. It is unacceptable and just confirms that it is not a company to continue to purchase from. The sad part is that I returned the item in order to purchase a different item. I'm glad I waited before making the second purchase because, now, there is no way I'd order from Roku again.