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Level 7

Refund from a Return

I need someone to contact me regarding support ticket #3921221. I submitted this support request several days ago and still have not been provided any answers to my question. I returned a Roku device to you on 11/30/20 following all return protocols exactly. The device was delivered to you on 12/8/20. Ten days later, I still have yet to be credited for the returned and am unable to receive any help or answers from your support staff by submitting a ticket. PLEASE ADVISE regarding when my card will be credited for my return. Very frustrating and incredibly disappointing.

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1 REPLY 1\
Roku Employee
Roku Employee

Re: Refund from a Return


Thanks for the post.

If you are already in contact with our Support team, we would recommend continuing to work with them as they would best be able to assist you moving forward.


Danny R.
Roku Forum Moderator
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