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Anahndai1
Level 7

Refund for cancellation

I did a 7 day free trial for hbo through roku, and cancelled immediately after. I received a confirmation email as well stating that I cancelled the subscription.They still charged my credit card the $14.99. I expect  a refund. 

Thank you

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7 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Refund for cancellation

@Anahndai1 

Thanks for the inquiry.

Please be aware that if you previously had a free trial through the same Roku account (on any Roku device linked to your account), you will not be eligible for another free trial with that specific service. We highly recommend reviewing the terms for any trial, prior to signing up. 

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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makaiguy
Community Streaming Expert

Re: Refund for cancellation


@Anahndai1 wrote:

I did a 7 day free trial for hbo through roku, and cancelled immediately after. I received a confirmation email as well stating that I cancelled the subscription.They still charged my credit card the $14.99. I expect  a refund. 

Thank you


If you truly canceled AFTER the free trial expired, then you would have automatically been charged for the next month. Your cancellation should prevent the subscription from auto-renewing at the end of the first month.

I'd suggest checking your subscriptons by logging into your account at my.roku.com to see what it shows as your status.

Roku Community Streaming Expert

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Note: I am not a Roku employee, just a user like you.

Roku Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Roku Streaming Stick 3600
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kris1977
Level 7

Re: Refund for cancellation

You'll be wasting your time! They are thieves!! Stealing a lot of people's money!! Cancel your financial method, not through roku either, your own. They will keep taking if even if you delete your payment method!!! I HATE THIS COMPANY!!! I hope they go under for stealing from people!!

LAB1952
Level 7

Re: Refund for cancellation

I signed up for Big Ten network then it said had an error & I should ask for refund. I also got an email telling me that my account is ready.  Get it fixed or refund me!

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RokuDanny-R
Roku Employee
Roku Employee

Re: Refund for cancellation

@LAB1952 

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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lashaundasander
Level 7

Re: Refund for cancellation

How do I delete it

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RokuDanny-R
Roku Employee
Roku Employee

Re: Refund for cancellation

@lashaundasander 

Thanks for the inquiry.

For more information about how to manage and cancel your subscriptions, visit our Support page here: How do I manage or cancel a Roku® Pay subscription?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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