Accounts, Billing, & Orders

[flt1121]

Hi, I need to know how to get refund for Disney+ I purchased. I no longer want the channel and I paid yearly fee. I contacted Disney and they said Roku would have to issue the refund. How do I do that? 

Thanks,

Francisca

[RokuDanny-R · Accepted solution]

@flt1121 

Thanks for the inquiry.

For account and billing or order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

[JennM]

Please Help, Need money refunded. I cancelled Disney through Disney website as that is how I signed up. Husband lost job due to the situation. Yet today ROKU took out the payment. Shouldn't have to go through two different websites.

[renojim]

Do you have a subscription at https://my.roku.com/account/subscriptions ?

All you'll get here is the standard Roku boilerplate which ends in contact support at:
https://support.roku.com/contactus