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flt1121
Level 7

Refund for Disney+ channel

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Hi, I need to know how to get refund for Disney+ I purchased. I no longer want the channel and I paid yearly fee. I contacted Disney and they said Roku would have to issue the refund. How do I do that? 

Thanks,

Francisca

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1 Solution

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RokuDanny-R
Roku Employee
Roku Employee

Re: Refund for Disney+ channel

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@flt1121 

Thanks for the inquiry.

For account and billing or order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: Refund for Disney+ channel

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@flt1121 

Thanks for the inquiry.

For account and billing or order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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JennM
Level 7

Refund for Disney+ channel

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Please Help, Need money refunded. I cancelled Disney through Disney website as that is how I signed up. Husband lost job due to the situation. Yet today ROKU took out the payment. Shouldn't have to go through two different websites.

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renojim
Level 21

Re: Refund

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Do you have a subscription at https://my.roku.com/account/subscriptions ?

All you'll get here is the standard Roku boilerplate which ends in contact support at:
https://support.roku.com/contactus

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