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jenasis013
Level 7

Refund for Charge During Free Trial

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I signed up for the MLB TV 7- day, NO RISK, FREE trial on 10/2 and cancelled the subscription within 15 minutes but my bank account was STILL charged $29.23 for the yearly subscription.  I can’t find any contact information for Roku Support to resolve this issue. I’ve tried the “contact us” links provided on other community questions but no Roku support email or contact number is to be found. I reviewed the invoice for this charge and it clearly states this was a 7-day free trial. Since I clearly cancelled my free trial well within the 7-day window, I want the charge for the yearly subscription refunded to my bank account. I’ve already contacted MLB TV who stated the refund must be resolved through Roku. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Refund for Charge During Free Trial

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@jenasis013

Thanks for the inquiry.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Refund for Charge During Free Trial

Jump to solution

@jenasis013

Thanks for the inquiry.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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