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jenasis013
Level 7

Refund for Charge During Free Trial

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I signed up for the MLB TV 7- day, NO RISK, FREE trial on 10/2 and cancelled the subscription within 15 minutes but my bank account was STILL charged $29.23 for the yearly subscription.  I can’t find any contact information for Roku Support to resolve this issue. I’ve tried the “contact us” links provided on other community questions but no Roku support email or contact number is to be found. I reviewed the invoice for this charge and it clearly states this was a 7-day free trial. Since I clearly cancelled my free trial well within the 7-day window, I want the charge for the yearly subscription refunded to my bank account. I’ve already contacted MLB TV who stated the refund must be resolved through Roku. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Refund for Charge During Free Trial

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@jenasis013

Thanks for the inquiry.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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5 REPLIES 5\
RokuDanny-R
Roku Employee
Roku Employee

Re: Refund for Charge During Free Trial

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@jenasis013

Thanks for the inquiry.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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blendmixer21
Level 7

Re: Refund for Charge During Free Trial

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I have the same problem and using this link doesn't work! I need a direct way to get my refund ! This seems like a Bait & Switch Technique!

Beva
Level 7

Re: Refund for Charge During Free Trial

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I have the same problem and can't get any help thru the drop down menu.  I did NOT order a years subscription to Paramount Plus and need the $99.99 charge credited back to my account!

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RokuKariza-D
Roku Employee
Roku Employee

Re: Refund for Charge During Free Trial

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Hi @blendmixer21

Thanks for reaching out here in the Community. 

Could you reply here with a screenshot of the page when you access the link above? If you haven't tried yet, you can also use other browsers and see if there will be a difference.

Please keep us posted.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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RokuKariza-D
Roku Employee
Roku Employee

Re: Refund for Charge During Free Trial

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Hey @Beva

Thanks for bringing this to our attention. 

Please follow the suggestion provided by @RokuDanny-R above. Our billing team is the best one to help you out with your concern.

We appreciate your understanding.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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