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Level 7

Refund digital purchases possible?

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I purchased a roku a little while ago when I received it and set it up I set a pin and changed the setting from nothing to all purchases and adding a channel.  I thought this was changed.  However I found out this morning when I had over $1000 dollars in charges from my 8 year old twins.  Why is it you have to change the setting before setting a pin or it doesn't save the changes?? I don't recall a warning at all when I set the pin. 

Is there any way to get refunds as my kids apparently purchased one game over and over like 9 times.  and purchased a bunch of other digital content.  

 

Thank you.

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Roku Employee
Roku Employee

Re: Refund digital purchases possible?

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@AJDeBres 

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Roku Employee
Roku Employee

Re: Refund digital purchases possible?

Jump to solution

@AJDeBres 

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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