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Sirrkaliban
Level 7

Refund charges where not authorized. I don't even have trails or subscription.

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I don't have any subscription or free trails so why has my debit card been charged the last five months.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Refund charges where not authorized. I don't even have trails or subscription.

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@Sirrkaliban 

Thanks for the inquiry.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: Refund charges where not authorized. I don't even have trails or subscription.

Jump to solution

@Sirrkaliban 

Thanks for the inquiry.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Jennjay512
Level 7

Re: Refund charges where not authorized. I don't even have trails or subscription.

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I also was charged for NFL Pass, which I do not have a trial or subscription. The charge was for $49.99. I have done what they are instructing you to do - go on Contact Us. I sent 2 messages, but have not received a response this was over 3 weeks ago! Horrible customer service! I need this refunded back for I do not even use this channel. 

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