Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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gsandra614
Level 7

Re: Refund Issue no Customer Service

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I'm still getting emails saying they would investigate my issue for so long (over a year) that I've forgotten what the problem was in the first place.  I think it was a refund for something I wasn't getting.  So, folks don't expect any real customer service.  This is just an email service that sends out comforting messages having nothing to do with fixing anything.

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Tjennings1
Level 7

Re: Refund Issue no Customer Service

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I canceled my fubo and you guys took it up on yourself to go to my account and take $64.99 out I want it back on my card I want this account cancel before I sue y'all for stealing

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RokuMary-F
Roku Employee
Roku Employee

Re: Refund Issue no Customer Service

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Hi @Tjennings1,

We appreciate your post about your Fubo charge.

For these issues, it may be more effective for you to get help from our billing team. Please contact them directly at https://support.roku.com/contactus. Choose the option from the drop-down menu for "Questions about my account or billing," and you'll be able to send an email request there.
Thanks,

Mary

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