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harpernow
Newbie
‎06-06-2022 02:10 PM

Recurring charges for subscriptions that I am unable to cancel

Hi, 

I have several charges for subscriptions through Roku that I would like to dispute. I have gone through the steps on your website to try and cancel, but according to you, I don't have any subscriptions and I keep getting stuck in the "contact customer support" loop.  Please contact me ASAP. 

 

Harper

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2 REPLIES 2
DBDukes
Community Streaming Expert
‎06-07-2022 05:53 AM

Re: Recurring charges for subscriptions that I am unable to cancel

@harpernow 

If there is no subscription listed on the Manage your subscriptions page, then Roku isn't charging you for anything, and it could be a fraud situation where a scammer is providing Roku's name in the description.

Submit a billing issue at the Roku Contact page and start there. But if you are being charged, and your Subscriptions page doesn't show anything, then it's not Roku doing it. You may need to submit a fraud claim to your bank, using the subscriptions page as proof.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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Hector-Roku
Retired Moderator
‎06-07-2022 07:34 AM

Re: Recurring charges for subscriptions that I am unable to cancel

Hi @harpernow, we're happy to look into this for you to try and determine where the charges are coming from. As @DBDukes mentioned, if there are no subscriptions on your "Manage your subscriptions" page, the charges may not be coming from Roku. But to confirm, we will be reaching out through direct message here on the Roku Community. This is to keep your information safe and secure. To check your inbox, click the mail icon at the top of your page. If you have any issues finding our message, please let us know.

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