Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Level 8

Recent Online Product Order not showing up in system.

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So I just purchased a set of speakers about 24 hours ago. I received a confirmation email which included my order number (800176544). "Great News! Your order is in stock and processing. We’ll let you know when it ships."

Today I go online just to check and confirm the status of the order and under Purchase History it says "No records to display." ...like the order doesn't exist. Of course they already debited my card for the $160.11

Some how I thought placing an order direct from Roku's site would be the quickest thing but I kinda feel that was the wrong route. I sent a support message and got no reply and the only customer service # I found has a recording about no live support staff available. WTF?! I ordered a Roku Sub from Bestbuy yesterday and it just showed up today on the Big Brown Truck.

I feel like this order will not be processed and shipped anytime soon...

Strike 1 - Charging my card before the order is processed and shipped.

Strike 2 - No reply to my message.

Strike 3 - No Live support.

At this point I just want my money refunded. That's all.

1 Solution

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Roku Employee
Roku Employee

Re: Recent Online Product Order not showing up in system.

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@RellyOhBoy 

Thanks for the post.

For order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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8 Replies
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Level 8

Re: Recent Online Product Order not showing up in system.

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Still no response from Customer Service...

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Roku Employee
Roku Employee

Re: Recent Online Product Order not showing up in system.

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@RellyOhBoy 

Thanks for the post.

For order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Highlighted
Level 8

Re: Recent Online Product Order not showing up in system.

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Generic "copy and paste" replies dont count. 

 

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Level 8

Re: Recent Online Product Order not showing up in system.

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Going on day 3. Order still has not been processed or shipped. I requested my money be refunded and I still have heard nothing about it.

[post edited]

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Level 8

Re: Recent Online Product Order not showing up in system.

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JUST FOR THE RECORD...

I DID NOT ACCEPT ANY "SOLUTION" AND MY PREVIOUS POSTS HAVE BEEN MODIFIED AND MY REMARKS HAVE BEEN REMOVED.

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Level 8

Re: Recent Online Product Order not showing up in system.

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Day 4

My order still has not been processed and I still havent received a refund as I requested.

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Roku Employee
Roku Employee

Re: Recent Online Product Order not showing up in system.

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@RellyOhBoy 

Thanks for the update.

It looks like our Support team has reached out to you to assist. If you need further assistance, we would recommend continuing to work with our Support team to resolve your issue.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 8

Re: Recent Online Product Order not showing up in system.

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Speakers were finally delivered via FedEx.

 

We're done.

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