Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Tynkerbe111
Level 7

Received a charge to my bank to acct, but no charges show up in my purchase history charges show up

Help! I can't get a Roku customer service person on the phone! I have charges for $16 (the price of an old subscription) showing up on my bank account but not on my roku account! I've tried to log into other roku accounts I've had as well... And one has no purchase history... And the other says the email has an account but I haven't been able to retrieve the password! Help!

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1 Reply
RokuMary-F
Roku Employee
Roku Employee

Re: Received a charge to my bank to acct, but no charges show up in my purchase history charges s...

Hi @Tynkerbe111,

Thanks for reaching us.

For these issues, it may be more effective for you to get help from our billing. Please contact them directly at https://support.roku.com/contactus. Choose the option from the drop-down menu for "Questions about my account or billing," and you'll be able to send an email request there.

Thanks,

Mary

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