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sonny07
Level 7

Received Error on Order, But Still Charged

On 3/6/2021, I tried ordering UFC 259 through my Roku device but instead received an error and was not able to view the event.  Without receiving any purchase confirmation notification or receipt, I assumed that the charge did not go through properly... but sure enough I was still charged for the pay-per-view by "Roku for ESPN".  The charge needs to be refunded. Thank you.

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RokuMary-F
Roku Employee
Roku Employee

Re: Received Error on Order, But Still Charged

Hi @sonny07,

We appreciate your post.

For account, billing or order-related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.
Thanks,

Mary

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