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austindonna54
Level 7

Re: I can't find my subscribin to cancel?

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I can't find my subscription to cancel? 

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RokuKariza-D
Roku Employee
Roku Employee

Re: I can't find my subscribin to cancel?

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Hi @Angels-1954

Thanks for the post.

For clarification, do you want to cancel your subscription? If yes, you can do it from your TV screen by following the steps below:

  1. Press the Home button on your Roku remote.
  2. Highlight the channel you wish to cancel using the directional pad in the center of your Roku remote.
  3. Press the Star button on your remote to open the options menu.
  4. Select Manage subscription to view the renewal date and access additional options.
  5. To unsubscribe, select Cancel subscription. A message will appear confirming the duration of continued access, content, and services.
  6. When prompted, select Cancel subscription. Roku will display a message confirming the cancellation and your last day of access.
  7. Select Done.

If you want to cancel it via our website, please visit this Support article: How do I unsubscribe or cancel my subscription?

I hope this helps!


All the best,
Kariza

Kariza D.
Roku Forum Moderator

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atc98092
Community Streaming Expert

Re: I can't find my subscribin to cancel?

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@austindonna54 If there is no subscription shown on your Roku user site, then Roku is not billing you. It doesn't matter if the credit card charge says Roku, as scammers can put anything they want on that line. If there is nothing listed on the Roku user site, then contact your credit card company and dispute the charge. This will force the CC company to contact the biller, and you can determine exactly where it's coming from.

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
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Angels-1954
Level 7

Re: I can't find my subscribin to cancel?

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I want to change my script

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RokuKariza-D
Roku Employee
Roku Employee

Re: I can't find my subscribin to cancel?

Jump to solution

Hi @Angels-1954

Thanks for the post.

For clarification, do you want to cancel your subscription? If yes, you can do it from your TV screen by following the steps below:

  1. Press the Home button on your Roku remote.
  2. Highlight the channel you wish to cancel using the directional pad in the center of your Roku remote.
  3. Press the Star button on your remote to open the options menu.
  4. Select Manage subscription to view the renewal date and access additional options.
  5. To unsubscribe, select Cancel subscription. A message will appear confirming the duration of continued access, content, and services.
  6. When prompted, select Cancel subscription. Roku will display a message confirming the cancellation and your last day of access.
  7. Select Done.

If you want to cancel it via our website, please visit this Support article: How do I unsubscribe or cancel my subscription?

I hope this helps!


All the best,
Kariza

Kariza D.
Roku Forum Moderator

View solution in original post

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sadlam
Level 7

Re: I can't find my subscribin to cancel?

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please cancel starz account at the end of this month subscription.  My name is sybil adlam. I am not happy with the programs. please help

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HDMIGuy
Level 11

Re: I can't find my subscribin to cancel?

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Don't put your email address in a public forum.  You are inviting scammers.  To cancel your subscription login to your Roku account at my.roku.com/account and cancel your subscription.

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