Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Roku Employee
Roku Employee

Re: Customer service

Hi,

Thanks for the inquiry.

Please send me a PM with your Roku account email address and the serial number of your Roku device and I'll follow up to assist you from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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11 Replies
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Deepimpact
Level 7

Re: Customer service

You can click on your accounts and product order. It keeps telling me processing and ship date changes every day to the day it is?

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qzztv3
Level 7

Re: Customer service

It says I have exceeded my PM quota so can't send a PM.

Bob

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boogernose
Level 12

Re: Customer service

"ordered an Express+ on the 9th - today is the 14th.  You state 3-7 business days"

DO THE MATH

"exceeded my PM quota so can't send a PM."

Ask your Doctor about sedatives.

Roku Ultra ---Ethernet rules---
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NanaP
Level 7

Re: Customer service

3 to 7 business days means 3 to 7 Monday through Fridays not counting holidays. That means the 9th through the 14th of this month is 3 business days.

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NanaP
Level 7

Re: Customer service

3 to 7 business days means 3 to 7 Monday through Fridays not counting holidays. That means the 9th through the 14th of this month is 3 business days. I take it the ninth nor the fourteenth were full days at the time of this post either. So, one full day.

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Re: Customer service

Danny could you please send me your email address please and hopefully we can fix this problem
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boogernose
Level 12

Re: Customer service

Click on his name>view profile> send a Private Message...

over on the right side and down.

Roku Ultra ---Ethernet rules---
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shadownato
Level 7

Unable to find update on my support request

I submitted a support request and finally received and update on it but I am unable to locate where I can find the update for my request. support request #(3123902)

[post merged with already existing thread]

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Roku Employee
Roku Employee

Re: Unable to find update on my support request

@shadownato 

Thanks for the inquiry. I'm sorry to hear about the experience—that's not what we aim for.

For account, billing or order related issues, please contact our support team directly here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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