Thanks for the inquiry.
Please send me a PM with your Roku account email address and the serial number of your Roku device and I'll follow up to assist you from there.
"ordered an Express+ on the 9th - today is the 14th. You state 3-7 business days"
DO THE MATH
"exceeded my PM quota so can't send a PM."
Ask your Doctor about sedatives.
3 to 7 business days means 3 to 7 Monday through Fridays not counting holidays. That means the 9th through the 14th of this month is 3 business days. I take it the ninth nor the fourteenth were full days at the time of this post either. So, one full day.
I submitted a support request and finally received and update on it but I am unable to locate where I can find the update for my request. support request #(3123902)
[post merged with already existing thread]
Thanks for the inquiry. I'm sorry to hear about the experience—that's not what we aim for.
For account, billing or order related issues, please contact our support team directly here: https://support.roku.com/contactus. They will be able further assist you.