Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Stubby70
Level 7

Re: Being double charged for months and can't call or talk to an actual person

I must talk to someone at roku PLEASE!!!

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2 Replies
RokuMary-F
Roku Employee
Roku Employee

Re: Being double charged for months and can't call or talk to an actual person

Hi @Stubby70,

We appreciate you reaching out to us. 
For these issues, it may be more effective for you to get help from our billing team. Please contact them directly at https://support.roku.com/contactus. Choose the option from the drop-down menu for "Questions about my account or billing," and you'll be able to send an email request there.
Please be aware that all Roku billed purchases and subscriptions can only be made through Roku player.
In addition, have you verified that you currently do not have any active subscriptions by logging into your Roku account online at my.roku.com and clicking Manage your subscriptions?
1. Go to my.roku.com on your computer or smartphone.
2. If prompted, sign in to your Roku account.
3. Click on Manage your subscriptions.
4. When the “My subscriptions” page loads, you will find all your channel subscriptions that get billed by Roku, along with the terms, status, and renewal date of each subscription. Subscriptions that were purchased directly from the service provider or otherwise purchased outside of the Roku Channel Store will not be listed here.
5. Select Unsubscribe or Renew depending on how you want to manage your subscriptions.
Notes: 

All transactions from Roku appear with the company name ("Roku") in credit card and bank statements.

If a charge does not reference Roku in its details, it is not a charge from Roku. Please contact the company that initiated the charge, your credit card company, or your bank for more information on the charge.

Thanks,
Mary

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CM1987
Level 7

Re: Being double charged for months and can't call or talk to an actual person

It appears you have two subscriptions running, may have 2 Roku accounts. 

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