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Loosecanons
Level 7
‎07-11-2021 12:23 PM

Rakuten app not asking for payment confirmation

Is it normal for an app to charge without any confirmation?

I used the Rakuten app expecting to be asked for a voucher code for a movie rental but was charged and invoiced immediately. There was no option to confirm any rental purchase. 

Surely all apps should ask for confirmation?

Thanks 

#rakuten

 

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2 REPLIES 2\
RokuMary-F
Roku Employee
Roku Employee
‎07-11-2021 12:32 PM

Re: Rakuten app not asking for payment confirmation

Hi @Loosecanons,

Welcome to the Roku Community!

For account, billing, or order-related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.

Thanks,
Mary

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Loosecanons
Level 7
‎07-11-2021 01:04 PM

Re: Rakuten app not asking for payment confirmation

Hi 

Thanks. I wasn't sure which forum to use. It's more an issue with the Rakuten app rather than with Roku.

 Perhaps I should post elsewhere?

 

 

 

 

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