Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
ljones
Level 8

ROKU for Warner Media and CBS Interactive Charges

Jump to solution

I have been billed for both of these for several months, but have not subscribed for either. Got no help from ROKU and cancelled my card to stop the charges. Now I cannot access other ROKU channels. I am SO disappointed in ROKU!

1 Solution

Accepted Solutions
RokuKariza-D
Roku Employee
Roku Employee

Re: ROKU for Warner Media and CBS Interactive Charges

Jump to solution

Hey @CDP1

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.

All the best,
Kariza

Kariza D.
Roku Forum Moderator

View solution in original post

0 Kudos
24 REPLIES 24\
renojim
Community Streaming Expert

Re: ROKU for Warner Media and CBS Interactive Charges

Jump to solution

Roku for Warner Media is apparently HBO Max.  Have you checked you subscriptions at https://my.roku.com/account/subscriptions ?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
ljones
Level 8

Re: ROKU for Warner Media and CBS Interactive Charges

Jump to solution

Many times! I have no subscriptions!

 

0 Kudos
renojim
Community Streaming Expert

Re: ROKU for Warner Media and CBS Interactive Charges

Jump to solution

From what I've seen here Roku is not the least bit helpful if your account doesn't show any subscriptions.  One thing to double check is that the email address that shows up on your Roku device under Settings->System->About matches the email address you're using to check you subscriptions at https://my.roku.com .  More than one person has unwittingly created multiple Roku accounts.

What I don't understand is when you say, "Now I cannot access other ROKU channels.".  That doesn't make any sense.  You don't need any payment information on file to use a Roku unless you have subscriptions paid through Roku (unless you're trying free trials).  I feel like you're leaving out some information.

 

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
CDP1
Level 7

Re: ROKU for Warner Media and CBS Interactive Charges

Jump to solution

I am having the same issue. I’m being charged for CBS Interactive and never subscribed to it. 

0 Kudos
RokuKariza-D
Roku Employee
Roku Employee

Re: ROKU for Warner Media and CBS Interactive Charges

Jump to solution

Hey @CDP1

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
0 Kudos
Dennisweiser194
Level 7

Re: ROKU for Warner Media and CBS Interactive Charges

Jump to solution

The "solution" to this mysterious charge is to pull up the transaction or purchase (program) but this Warner Media charge is not listed as one of my purchases. So, I am unable to address it. It is listed as a ROKU charge on my credit card ...... that is the only reference I have for this charge but it seems that many other subscribers have the same complaint. WTF? 

RokuKariza-D
Roku Employee
Roku Employee

Re: ROKU for Warner Media and CBS Interactive Charges

Jump to solution

Hi @Dennisweiser194

I hope you're doing well.

I would recommend following my suggestion in my post above. Our Billing team is the best one to help you out with that matter.

Thank you for your understanding.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
0 Kudos
skaggz02
Level 7

Re: ROKU for Warner Media and CBS Interactive Charges

Jump to solution

When I looked up the $9.99 Roku charge for CBS Interactive, it was for Paramount+, which I did subscribe for but never ended up watching anything from it. I just unsubscribed from it at my.roku.com.

HBO is $14.99

0 Kudos
SECullman
Level 7

Re: ROKU for Warner Media and CBS Interactive Charges

Jump to solution

I have this charge also, After ALOT is searching, I figured out this is a charge for Paramount+.  It is billed through CBS Interactive (why doesn't it just say that).  There is about 10 other subscriptions that could be billed this same way.