Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
AIRBORNESUB
Level 8

ROKU does not respond to emails regarding orders that haven't moved in weeks-

Jump to solution

It really sucks that roku support is this terrible - no response to inquires and no phone support. They had no problem taking my money but the 2 items were supposed to be delivered over a week ago and tracking has it not moving from the first day. I am going to post this in any category until Roku responds

0 Kudos
1 Solution

Accepted Solutions
RokuDanny-R
Roku Employee
Roku Employee

Re: ROKU does not respond to emails regarding orders that haven't moved in weeks-

Jump to solution

@AIRBORNESUB 

Thanks for the post.

Please be aware that if you have reached out to our Support team, there may be a delay in response time from our Support team during this period. Please be patient as our Support team is doing their best to reach out to every customer that is experiencing an issue.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

0 Kudos
6 REPLIES 6\
RokuDanny-R
Roku Employee
Roku Employee

Re: ROKU does not respond to emails regarding orders that haven't moved in weeks-

Jump to solution

@AIRBORNESUB 

Thanks for the post.

Please be aware that if you have reached out to our Support team, there may be a delay in response time from our Support team during this period. Please be patient as our Support team is doing their best to reach out to every customer that is experiencing an issue.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

0 Kudos
AIRBORNESUB
Level 8

Re: ROKU does not respond to emails regarding orders that haven't moved in weeks-

Jump to solution

I don't understand how there is no notice when purchasing that you don't have phone customer service. The system that is in place is the worst I have experience. Waiting weeks for something that was supposed to be delivered a week ago. Roku customer service doesn't answer email. 

0 Kudos
AIRBORNESUB
Level 8

Re: ROKU does not respond to emails regarding orders that haven't moved in weeks-

Jump to solution

After no responses and ROKU having no phone support. Your solution is not helpful. 

AIRBORNESUB
Level 8

Re: ROKU does not respond to emails regarding orders that haven't moved in weeks-

Jump to solution

This is ridiculous,  I really need to speak to someone – USPS lost the ITEM and I have cancelled the order – I need my refund. they emailed me a return label for something I haven't received and was lost by USPS 

 

Roku admitted that USPS lost the items -  

CS/CH-Srinivasan Ganapathy Subramanian, Jan 21, 2021, 17:51 PST:

Hello Dan​,

Thank you for contacting Roku. Your order was already shipped out. The tracking number of the package shipped via USPS was 9405511298334824088905. However, based on tracking, the items seems to have lost during handoff / transit. Please confirm if we can ship the order again to the address listed on your order. The address we have for you is:

Daniel Vink
1110 Birchwood
Newark , Delaware, 19713
United States

Should you have any other questions, please let us know if you have any other questions.

Thanks,
Roku Customer Support

0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: ROKU does not respond to emails regarding orders that haven't moved in weeks-

Jump to solution

@AIRBORNESUB 

Thanks for the post.

If you are in contact with our Support team, please continue to work with them moving forward as they would best be able to assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
AIRBORNESUB
Level 8

Re: ROKU does not respond to emails regarding orders that haven't moved in weeks-

Jump to solution

At what point do I file a complaint at the courthouse? No one from ROKU is doing anything. Once again - explain to me how this customer service actually works. I was told to remove content before posting.