Accounts, Billing, & Orders

[CRAWLINS45]

Roku have a promotion right now all special channels for 99 cents for the first month displayed all over their website. I selected Cinemax and Showtime to try and to see if I would like them to keep the subscriptions, upon checking my credit card I was charged the full price for both. I called customer service and they informed me that its only for first time users. There's no where on their website displays this and I have never had an account with Roku only for HBO Max. When I informed the customer service rep(Donny) he apologize and sorry for your inconvenience. THAT STILL NOT GOOD ENOUGHT FOR ME!!!!!  APOLOGIZE FOR WHAT, WHEN IT'S CLEARLY FALSE ADVERTISEMENT!!!! SO I CANCELLED ALL MY SUBSCRIPTIONS, I WILL TAKE MY MONEY ELSEWHERE

[Strega]

Well, within a couple of second on their website, I found this:

".. New eligible subscribers only. Offer ends 07/18/2021 at 11:59 PM PST. Valid on participating partner’s channels on The Roku Channel only. This is a recurring monthly subscription with an initial one-month promotional offer. After the promotional period ends, your subscription will continue to automatically renew at the regular subscription price until you cancel.  ... " more terms followed.

This was at: https://www.roku.com/offers/summersavings

Perhaps you found some other page.

Maybe I'm just paranoid, but I always expect special offers to have some terms, and I'm usually correct. 

I can see where "new eligible" can be vague though.  ie: new to who and what else is needed to be "eligible"?

[C_I]

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@Strega wrote:

Well, within a couple of second on their website, I found this:

".. New eligible subscribers only. Offer ends 07/18/2021 at 11:59 PM PST. Valid on participating partner’s channels on The Roku Channel only. This is a recurring monthly subscription with an initial one-month promotional offer. After the promotional period ends, your subscription will continue to automatically renew at the regular subscription price until you cancel.  ... " more terms followed.

This was at: https://www.roku.com/offers/summersavings

Perhaps you found some other page.

Maybe I'm just paranoid, but I always expect special offers to have some terms, and I'm usually correct. 

I can see where "new eligible" can be vague though.  ie: new to who and what else is needed to be "eligible"?

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         The moral of the story- READ THE FINE PRINT! 

[BubbaVass]

The love of money IS the root of all evil... and greed and selfishness, etc..

[Tony30181]

Yeah bout to take mine els were to keep double charging me 

[RokuKariza-D]

Hey @Tony30181

Thanks for the post.

We do not have enough details from your original message to make an effective suggestion. Could you tell us more about your concern?

With more information, we will be able to assist you further.

All the best,
Kariza