Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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CRAWLINS45
Level 7

ROKU SHOULD BE ASHAME OF THEMSELVES!!!!

Roku have a promotion right now all special channels for 99 cents for the first month displayed all over their website. I selected Cinemax and Showtime to try and to see if I would like them to keep the subscriptions, upon checking my credit card I was charged the full price for both. I called customer service and they informed me that its only for first time users. There's no where on their website displays this and I have never had an account with Roku only for HBO Max. When I informed the customer service rep(Donny) he apologize and sorry for your inconvenience. THAT STILL NOT GOOD ENOUGHT FOR ME!!!!!  APOLOGIZE FOR WHAT, WHEN IT'S CLEARLY FALSE ADVERTISEMENT!!!! SO I CANCELLED ALL MY SUBSCRIPTIONS, I WILL TAKE MY MONEY ELSEWHERE

3 REPLIES 3\
Strega
Level 15

Re: ROKU SHOULD BE ASHAME OF THEMSELVES!!!!

Well, within a couple of second on their website, I found this:

".. New eligible subscribers only. Offer ends 07/18/2021 at 11:59 PM PST. Valid on participating partner’s channels on The Roku Channel only. This is a recurring monthly subscription with an initial one-month promotional offer. After the promotional period ends, your subscription will continue to automatically renew at the regular subscription price until you cancel.  ... " more terms followed.

0 Kudos
C_I
Level 12

Re: ROKU SHOULD BE ASHAME OF THEMSELVES!!!!


@Strega wrote:

Well, within a couple of second on their website, I found this:

".. New eligible subscribers only. Offer ends 07/18/2021 at 11:59 PM PST. Valid on participating partner’s channels on The Roku Channel only. This is a recurring monthly subscription with an initial one-month promotional offer. After the promotional period ends, your subscription will continue to automatically renew at the regular subscription price until you cancel.  ... " more terms followed.


         The moral of the story- READ THE FINE PRINT! 

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BubbaVass
Level 7

Re: ROKU SHOULD BE ASHAME OF THEMSELVES!!!!

The love of money IS the root of all evil... and greed and selfishness, etc..

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