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Level 7


How do I get a Roku pin # to streamline HBONOW.  They ask for it.  This whole procedure is crazy.  I am not a Robot game to get into my roku acct.   Who exactly am I dealing with

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Level 12


The question is, who is Roku dealing with.

You see, lots of spammers and scammers will use scripts to set up accounts. The CAPTCHA and Robot check is to ensure a script isn't running, and that it's an actual human using the form. That's actually kinda standard procedure these days. Welcome to the Internet 2018.

As for the "Roku pin # to streamline HBONOW" thing, I'm not sure what you're asking. If you'd explain the steps you took and the exact wording -- don't paraphrase -- of the message, that would be helpful.

You see, you could be referring to a couple of things. One is the PIN that may be required when you attempt to add an app to your Roku. That would be the case if the Roku account owner set up. If you are the account owner, you set that up.

Log in to your Roku account at and look at PIN preferences. That is what determines whether it asks you for a PIN to add apps, such as HBO NOW.

The other thing that many apps use -- I don't use HBO NOW so I don't know if that app works that way -- is they may present an authentication code to use to authorize your app through your content provider.

If this solve your issue, great. If not, provide information in a calm, clear, concise manner that will help troubleshooters analyze and solve the issue.
Roku Ultra (4660)
Apple TV (5th gen), Chromecast

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Level 7


Sorry I/m new and did not find the post new message, i was given an old Roku 4 as a gift (the guy stop using it in 2016), I want to upgrade firmware to get Apple + keeps asking me the pin number, my friend does not remember even the mail he registerered under (he made it up just for Roku), can I delete all the info and start fresh?

thanks in advance



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Roku Employee
Roku Employee



Thanks for the inquiry.

We would recommend that you try to perform a factory reset on your device. Performing a factory reset will reset all settings and return your Roku device to a state ready for initial setup.

For more information on how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?


Danny R.
Roku Forum Moderator
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