Help

Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
gregg1
Level 7
‎05-29-2020 10:25 AM

ROKU Charged my credit card, but I don't see anything in my purchases or subscriptions.

I just bought and hooked up a ROKU to my tv.  Still learning how to work it.  But I just got charged $48 on my credit card and I can't see anything in my account why.   HELP please.

Labels (1)
0 Kudos
Reply
2 Replies
Highlighted
RokuDanny-R
Roku Employee
Roku Employee
‎05-29-2020 03:45 PM

Re: ROKU Charged my credit card, but I don't see anything in my purchases or subscriptions.

@gregg1 

Thanks for the post.

Did you recently sign up for a free trial for a channel by any chance? We highly recommend reviewing the terms for any trial, prior to signing up. 

If you need further assistance with account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
Reply
Highlighted
renojim
Level 16
‎05-29-2020 09:04 PM

Re: ROKU Charged my credit card, but I don't see anything in my purchases or subscriptions.

Or did you pay some scammer to activate your Roku?

0 Kudos
Reply