Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Coollaughter
Level 7

Re: ROKU BILLING SUPPORT WILL NOT REFUND AN INCORRECT CHARGE!!!

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So how do you get your money back they took mine for two months for something I never ordered!!!!

 I’m absolutely livid!!!! Can anyone please advise on how to handle this!!!

 There has got to be an answer

 thanks in advance

RokuDanny-R
Roku Employee
Roku Employee

Re: ROKU BILLING SUPPORT WILL NOT REFUND AN INCORRECT CHARGE!!!

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@Coollaughter 

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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joebizz
Level 8

Re: ROKU BILLING SUPPORT WILL NOT REFUND AN INCORRECT CHARGE!!!

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Hi Danny, and ANYONE else who can help me with ROKU BILLING.

I, too, have a charge that is MONTHLY (14.99) with the ROKU CHANNEL and I have looked into it now for weeks and I only have ONE ROKU account with NO active SUBSCRIPTIONS. Nobody can help me via the automated support email.  They're telling me to report FRAUD and get a new DEBIT CARD?  REALLY?  That is a total nightmare to have to change my banking credit card.  WHY can't they figure out where this charge is coming from?  Please help me!

Joe S.

joebizz
Level 8

Re: ROKU BILLING SUPPORT WILL NOT REFUND AN INCORRECT CHARGE!!!

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they don't seem to help anyone with false charges. I know many who are being charged 14.99 via the ROKU CHANNEL and it recurs monthly and yet, nobody at ROKU can tell me what the charge is!

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renojim
Community Streaming Expert

Re: ROKU BILLING SUPPORT WILL NOT REFUND AN INCORRECT CHARGE!!!

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Maybe they can't figure out where it's coming from because it has nothing to do with Roku.  A scammer could use any description he wanted for a fraudulent product.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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NoMorRowku
Level 8

Re: ROKU BILLING SUPPORT WILL NOT REFUND AN INCORRECT CHARGE!!!

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Roku has stolen from me as well! Roku is crooked company! 

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NoMorRowku
Level 8

Re: ROKU BILLING SUPPORT WILL NOT REFUND AN INCORRECT CHARGE!!!

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[post edited]

Keep all your emails from the fake Roku Customer service reps, who send you emails! 

Close your Roku account and never buy anything from them again! 

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RokuDanny-R
Roku Employee
Roku Employee

Re: ROKU BILLING SUPPORT WILL NOT REFUND AN INCORRECT CHARGE!!!

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@joebizz 

Thanks for the post.

Please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Vic12
Level 7

Re: ROKU BILLING SUPPORT WILL NOT REFUND AN INCORRECT CHARGE!!!

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I've been trying to contact customer support for a few months now I need to figure out how to get charges reimbursed or stop taking from me. I've been being charged a few different amounts for months now and can't figure out how to stop this I need to talk to somebody please respond

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renojim
Community Streaming Expert

Re: ROKU BILLING SUPPORT WILL NOT REFUND AN INCORRECT CHARGE!!!

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The only response you'll get from Roku here is to contact customer service via:
https://support.roku.com/contactus

Have you checked your subscriptions and purchases?
https://my.roku.com/account/subscriptions
https://my.roku.com/account/purchases

If your Roku account doesn't show any subscriptions or purchases you should contact your financial institution to find out what's going on.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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