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sadcase
Level 7

ROKU ACORN Refund for Annual Subscription --Captions Feature Did Not Work

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ACORN Captions Problem.  Captions on all ACORN programs stopped after the first 15 minutes of the program.

Numerous requests of ACORN to fix the problem had no results--the problem persists. 

My annual ACORN subscription, through ROKU, ends August 2021.  Today, at my request, ROKU cancelled ACORN;  No mention from ROKU of a refund for the months of ACORN I won't be using.

Who can I contact at ROKU for a refund?  (And, by the way, I'll never again sign up for an ANNUAL subscription for anything from ROKU!)

Juanie Noland

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RokuMary-F
Roku Employee
Roku Employee

Re: ROKU ACORN Refund for Annual Subscription --Captions Feature Did Not Work

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Hi @sadcase,

Thanks for the post.

For these issues, it may be more effective for you to get help from our billing team. Please contact them directly at https://support.roku.com/contactus. Choose the option from the drop-down menu for "Questions about my account or billing," and you'll be able to send an email request there.
Thanks,

Mary

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RokuMary-F
Roku Employee
Roku Employee

Re: ROKU ACORN Refund for Annual Subscription --Captions Feature Did Not Work

Jump to solution

Hi @sadcase,

Thanks for the post.

For these issues, it may be more effective for you to get help from our billing team. Please contact them directly at https://support.roku.com/contactus. Choose the option from the drop-down menu for "Questions about my account or billing," and you'll be able to send an email request there.
Thanks,

Mary

View solution in original post

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