Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
dsurjana
Level 7

RMA #335105

Jump to solution

Hello,

I was issued RMA #335105 and shipped back the defective product 2 weeks ago.  Upon checking the shipper's tracking document, I noted that the product I sent already been received last week.  However, I am still not provided with the email/next step or the replacement product.

How should I proceed with this?

0 Kudos
1 Solution

Accepted Solutions
RokuDanny-R
Roku Employee
Roku Employee

Re: RMA #335105

Jump to solution

@dsurjana 

Thanks for the inquiry.

We would recommend reaching out to our Support team through the original point of contact with your RMA to follow up. Alternatively, you can reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

0 Kudos
1 Reply
RokuDanny-R
Roku Employee
Roku Employee

Re: RMA #335105

Jump to solution

@dsurjana 

Thanks for the inquiry.

We would recommend reaching out to our Support team through the original point of contact with your RMA to follow up. Alternatively, you can reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

0 Kudos