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Goodwin59
Level 7

Put a wrong credit card number on a Roku purchase. How to remove it?

Ya'll have a Roku for $19.78,,I'm try to buy it but it has tha wrong credit card Number,,,how do remove it..do ya'll have a phone Number I can call..Thank u..

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3 REPLIES 3\
RokuKariza-D
Roku Employee
Roku Employee

Re: Put a wrong credit card number on a Roku purchase. How to remove it?

Hey @Goodwin59

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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renojim
Community Streaming Expert

Re: Put a wrong credit card number on a Roku purchase. How to remove it?

@Goodwin59, are you saying that you're trying to use the card associated with your Roku account for the purchase and the card has the wrong number?  You can change it at:
https://my.roku.com/payment/account

Roku Community Streaming Expert

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HDMIGuy
Level 11

Re: Put a wrong credit card number on a Roku purchase. How to remove it?


@Goodwin59 wrote:

Ya'll have a Roku for $19.78,,I'm try to buy it but it has tha wrong credit card Number,,,how do remove it..do ya'll have a phone Number I can call..Thank u..


Roku number is 816-272-8106

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