Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into, billing or subscription questions, orders, promotions, and more.
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Level 7

Pureflix Billing

Why am I being charged $16.07 to stream Pureflix when I only signed up today for a 7 day free subscription??? And after the 7 days, I agreed to pay annually. Please reverse this charge!

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1 REPLY 1\
Roku Employee
Roku Employee

Re: Billing


Thanks for the inquiry.

We highly recommend reviewing the terms for any trial, prior to signing up.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: They will be able further assist you.


Danny R.
Roku Forum Moderator
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