Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Kisskiss2020
Level 7

Pure Flix account issue

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I need some info on how to delete my pure Flix account and why I am being charged from 2 different debit cards? For the same account 

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renojim
Community Streaming Expert

Re: HELP!!!!! PLEASE!!!

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If you have multiple Roku devices make sure the email addresses that show up at Settings->System->About match.  It's possible you have multiple Roku accounts.

Check your purchases at https://my.roku.com/account/purchases and your subscriptions at http://my.roku.com/account/subscriptions .  If nothing shows there then the charges are not likely to be from Roku.  If you have a subscription you can cancel it there.  You can try Roku support if there are purchases/subscriptions on your account, but if there aren't any then they probably aren't going to help you figure out what's going on.

https://support.roku.com/contactus

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renojim
Community Streaming Expert

Re: HELP!!!!! PLEASE!!!

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If you have multiple Roku devices make sure the email addresses that show up at Settings->System->About match.  It's possible you have multiple Roku accounts.

Check your purchases at https://my.roku.com/account/purchases and your subscriptions at http://my.roku.com/account/subscriptions .  If nothing shows there then the charges are not likely to be from Roku.  If you have a subscription you can cancel it there.  You can try Roku support if there are purchases/subscriptions on your account, but if there aren't any then they probably aren't going to help you figure out what's going on.

https://support.roku.com/contactus

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

View solution in original post

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Mary62
Level 7

Re: Pure Flix account issue

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I'm trying to find info on why Roku continually tries to charge me the 14 a month when I already paid that company for a year!   

Any suggestions???

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RokuMary-F
Roku Employee
Roku Employee

Re: Pure Flix account issue

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Hi @Mary62,

We appreciate you reaching out to us. 
For these issues, it may be more effective for you to get help from our billing team. Please contact them directly at https://support.roku.com/contactus. Choose the option from the drop-down menu for "Questions about my account or billing," and you'll be able to send an email request there.
Thanks,

Mary

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