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eastwick71
Level 7

Purchase charged to my Roku

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My daughter was using my Roku and purchased a movie from her Disney+ account. I don't have a Disney+ subscription, but the movie was charged to my Roku account. How did that purchase get charged to my Roku when I don't even have a Disney+ account?

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RokuKariza-D
Roku Employee
Roku Employee

Re: Purchase charged to my Roku

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Hi @eastwick71

Thanks for the post.

Even if you don't have an existing Disney+ subscription, if the membership was signed up directly on your TV screen where your Roku is connected, there will be an option if you want to use your Roku credentials as login then it will automatically charge the payment method listed on your Roku account once confirmed. You can always set up a PIN to prevent accidental or unauthorized purchases on your Roku device. Here's how: How do I create or update the PIN for my Roku® account?

Furthermore, if you need help with the charge, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.

All the best,
Kariza

Kariza D.
Roku Forum Moderator

View solution in original post

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DBDukes
Community Streaming Expert

Re: Purchase charged to my Roku

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@eastwick71 wrote:

My daughter was using my Roku and purchased a movie from her Disney+ account. I don't have a Disney+ subscription, but the movie was charged to my Roku account. How did that purchase get charged to my Roku when I don't even have a Disney+ account?


Does she have a Disney+ account? Is her Roku tied to your Roku account?

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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RokuKariza-D
Roku Employee
Roku Employee

Re: Purchase charged to my Roku

Jump to solution

Hi @eastwick71

Thanks for the post.

Even if you don't have an existing Disney+ subscription, if the membership was signed up directly on your TV screen where your Roku is connected, there will be an option if you want to use your Roku credentials as login then it will automatically charge the payment method listed on your Roku account once confirmed. You can always set up a PIN to prevent accidental or unauthorized purchases on your Roku device. Here's how: How do I create or update the PIN for my Roku® account?

Furthermore, if you need help with the charge, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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