Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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slrosen
Level 8

Prorated refund when cancelling a subscription?

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My Britbox subscription is paid annually, in mid-November. If I cancel it now, is there any prorated refund of the unused portion of the subscription?

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renojim
Community Streaming Expert

Re: Prorated refund when cancelling a subscription?

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No.  If you cancel now it won't renew and you'll still have access to the subscription until the end of its term.  All subscriptions are prepaid and nonrefundable.

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DBDukes
Community Streaming Expert

Re: Prorated refund when cancelling a subscription?

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@slrosen 

Just to add to what @renojim said, that is standard. All the services work that way. Well, most. I have seen some (not Britbox) that will cancel and cut access immediately; you don't even get access to end of paid subscripton. Those that do that are right bastards.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

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renojim
Community Streaming Expert

Re: Prorated refund when cancelling a subscription?

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No.  If you cancel now it won't renew and you'll still have access to the subscription until the end of its term.  All subscriptions are prepaid and nonrefundable.

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Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.
DBDukes
Community Streaming Expert

Re: Prorated refund when cancelling a subscription?

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@slrosen 

Just to add to what @renojim said, that is standard. All the services work that way. Well, most. I have seen some (not Britbox) that will cancel and cut access immediately; you don't even get access to end of paid subscripton. Those that do that are right bastards.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

slrosen
Level 8

Re: Prorated refund when cancelling a subscription?

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Thanks for information!

slrosen
Level 8

Re: Prorated refund when cancelling a subscription?

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Thanks for the information!

bobfredjeff03
Level 7

Re: Prorated refund when cancelling a subscription?

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cancel

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bobfredjeff03
Level 7

Re: Prorated refund when cancelling a subscription?

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@bobfredjeff03 wrote:

cancel



cancel

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renojim
Community Streaming Expert

Re: Prorated refund when cancelling a subscription?

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@bobfredjeff03, you can cancel your Roku subscriptions at https://my.roku.com/account/subscriptions , not here.

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ronald62doman
Level 7

Re: Prorated refund when cancelling a subscription?

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I don’t have a rocky app on my iPhone. You have been taking $6.99 every month and I want it all back. My email is smokeeater913@gmail.com. My cell phone number is (985) 607-8218 

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DBDukes
Community Streaming Expert

Re: Prorated refund when cancelling a subscription?

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@ronald62doman 

First, edit your post and get your email and phone number off. That's a security risk. Look at your post. See your name? Look to the right. See those 3 vertical dots? Click and select Edit Reply. Then in the box, edit the content to remove your personal information.

Next, you need to go to https://my.roku.com and log in there. Then click on the Manage Your Subscriptions link and see if there are any subscriptions. If not, then Roku didn't bill you. No matter what the credit card statement says, if there are no items listed on that Subscription page, Roku didn't bill you.

Now, if there is something there, then cancel the subscription and put a PIN on your account so that people using your Roku can't subscribe. Then you may want to consider removing a payment method from your Roku account.

Now, back to my saying that if there is no subscription showing, then Roku didn't bill you. But, you see "Roku" on the bill, right? Well, allow someone with over 20 years experience in the payments industry to fill you in on some information you don't know about.

When a financial institution gets payment card data submitted to them, there is a description that is essentially free text. It can say anything.

It's supposed to say who made the charge, and contact information about it. However, it can contain any information.

If a thief (no other way to describe them) obtains payment card information, they can submit the information and fill out the text any way they want. They can put NASA, they can put Queen of England, they can put UNICEF, they can put Roku, they can put anything ... heck, they could put your name. In this case, they put Roku. They're thieves, so a lie on top of theft is kinda par for the course.

What likely happened is that someone compromised a system that had that your payment card information, and some thief (maybe the same person, maybe a different person) ended up with it. They submitted information and put Roku in the description.

Roku didn't do this. Some thief did and then lied about it.

From the Roku end, go to https://support.roku.com/contactus and fill out what you can there.

On your end, report it as fraud to your financial institution. 

Also: tagging @Jeremiah-Roku who is a forum contact for billing.

Oh, and stop posting your personal information on the Internet for everyone to see. Practice safe computing.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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