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Level 7

Profile Issues Device not matching

I set up a community account to look for an answer for another issue and it lists my device as the Roku stick. I don't have that on my account anymore. I habe the Roku Ultra and a Roku TV, and neither are showing and I can't add them. Doesn't really instill confidence that the system has not updated in 3 years. I got rid of the Roku Stick in 2018. 

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Community Streaming Expert

Re: Profile Issues Device not matching

I think you're stuck with whatever products you indicated when setting up the account.  Mine are 'way out of date too and I've not found a way to change them.  I just rely on listing my current Rokus in my signature.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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