Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Factjunkie
Level 7

Profile Issues Device not matching

I set up a community account to look for an answer for another issue and it lists my device as the Roku stick. I don't have that on my account anymore. I habe the Roku Ultra and a Roku TV, and neither are showing and I can't add them. Doesn't really instill confidence that the system has not updated in 3 years. I got rid of the Roku Stick in 2018. 

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makaiguy
Level 20

Re: Profile Issues Device not matching

I think you're stuck with whatever products you indicated when setting up the account.  Mine are 'way out of date too and I've not found a way to change them.  I just rely on listing my current Rokus in my signature.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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