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WinAdams
Level 7

Product return not authorized my me.

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I ordered a product from Roku on 08/31/2021. The US Post Office did not deliver the product to me, but returned the product to Roku. I still want the product. How do I get it? I was refunded the credit charge.

Help!

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1 Solution

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RokuKariza-D
Roku Employee
Roku Employee

Re: Product return not authorized my me.

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Hey @WinAdams

Thanks for posting here in the Community.

For order-related issues, please reach out to our support team directly. You can contact them here: https://support.roku.com/contactus then choose 'Questions about returning my Roku device or managing my order' from the drop-down menu. They will be able to assist you further.

All the best,
Kariza

Kariza D.
Roku Forum Moderator

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renojim
Community Streaming Expert

Re: Product return not authorized my me.

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Maybe @RokuKariza-D or @RokuDanny-R can help.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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RokuKariza-D
Roku Employee
Roku Employee

Re: Product return not authorized my me.

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Hey @WinAdams

Thanks for posting here in the Community.

For order-related issues, please reach out to our support team directly. You can contact them here: https://support.roku.com/contactus then choose 'Questions about returning my Roku device or managing my order' from the drop-down menu. They will be able to assist you further.

All the best,
Kariza

Kariza D.
Roku Forum Moderator

View solution in original post

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makaiguy
Community Streaming Expert

Re: Product return not authorized my me.

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@WinAdams- if your charge for the item has been refunded, you're even, right?  So now you can just place another order.

As much as I love Roku, you can often get as good or better service by buying from a different source at essentially the same price.  Amazon, Best Buy, Target, Wal-Mart, etc. carry most Roku products, both online and where available in local stores.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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