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theu715
Level 7

Product Replacement Questions

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I was trying to get some help with customer service but can't seem to get any follow up. I had a Roku Premier that was overheating and had set up for a replacement to be done. I needed to ask an additional question before shipping it off, but didn't get a response. I waited a couple weeks and then shipped it, but now I haven't received any responses from Roku about my question still and I haven't received any responses about receiving it and tracking shows it was received on July 12. Anyone have any recommendations on how to actually get a person to talk with with customer service? Thanks!

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RokuDanny-R
Roku Employee
Roku Employee

Re: Product Replacement Questions

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@theu715

Thanks for the post. I'm sorry to hear about the experience—that's not what we aim for.

I have passed along your concerns to our Support team. They will follow up and assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Product Replacement Questions

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@theu715

Thanks for the post. I'm sorry to hear about the experience—that's not what we aim for.

I have passed along your concerns to our Support team. They will follow up and assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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