Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Level 7

Re: Problems Logging into Roku Account

It will say invalid email format if you dont type it out and just click on the suggestion from your phone

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Level 7

Re: Problems Logging into Roku Account

I get the same problem, bought a new roku tv, had an old roku but have to change the email.

Logged in on old email just fine. have to change the email account but keep getting "The email address entered is already associated with an account. Please use another" error.
Which is true, I want to use that email account.

John

 

 

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Level 7

Re: Problems Logging into Roku Account

To be clear, the old email works fine.
I have to change it as it is being deleted.
John

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Level 7

Re: Problems Logging into Roku Account

I having same problem brought new roku box log in few days now try log on on new Tablet saying no records of my email use for two Roku box and Now TV box what going? 

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Roku Employee
Roku Employee

Re: Problems Logging into Roku Account

@Catlady2 

Thanks for the inquiry.

When you go into the account settings of your Roku device through Settings > System > About, are you using the same email of that which is shown?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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