Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
dayanarevolorio
Level 7

Premium access

My kid purchased the premium access for 30 plus dollars and i want a refund. Do you think ill get one?

0 Kudos
1 REPLY 1\
AvsGunnar
Community Streaming Expert

Re: Premium access

Can always hope.  If ordered a premium Channel directly through Roku Channel...  https://support.roku.com/contactus/1

If he/she ordered from the channel directly, most likely have to contact the Subscription provider directly.

Afterwards, might be a good idea to setup a PIN in your Account Dashboard to prevent that again.  Can  setup to either have to approve purchases, installing channels, or both.

Just to make sure, this was a legitimate channel Subscription right?  Not a Premium Access for Roku Services or the like?  Some scams/frauds lately for Roku online charging for a Roku Premium Subscription.  

Good luck!

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941
0 Kudos