Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into, billing or subscription questions, orders, promotions, and more.
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Level 7

Premium access

My kid purchased the premium access for 30 plus dollars and i want a refund. Do you think ill get one?

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1 REPLY 1\
Community Streaming Expert

Re: Premium access

Can always hope.  If ordered a premium Channel directly through Roku Channel...

If he/she ordered from the channel directly, most likely have to contact the Subscription provider directly.

Afterwards, might be a good idea to setup a PIN in your Account Dashboard to prevent that again.  Can  setup to either have to approve purchases, installing channels, or both.

Just to make sure, this was a legitimate channel Subscription right?  Not a Premium Access for Roku Services or the like?  Some scams/frauds lately for Roku online charging for a Roku Premium Subscription.  

Good luck!

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941
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