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Kellymarie
Level 7

Pin numbers to add channel says activated but keeps saying invalid pin over and over

 
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11 REPLIES 11\
RokuDanny-R
Roku Employee
Roku Employee

Re: Pin numbers to add channel says activated but keeps saying invalid pin over and over

@Kellymarie 

Thanks for the post.

Can you please clarify the issue you are experiencing? Can you please provide a screenshot of the issue you are seeing?

For more information about how to update your PIN, visit our Support page here: How do I create or update the PIN for my Roku account?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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makaiguy
Community Streaming Expert

Re: Pin numbers to add channel says activated but keeps saying invalid pin over and over

You set a PIN on your Roku account by logging into it on https://my.roku.com, using the email address associated with your account as the login name. 

Make sure your Roku is connected to this same account.  When you go to Settings > System > About on your Roku does it show the same email address?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee, just a user like you.

Roku Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Roku Streaming Stick 3600
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DavidGS
Level 7

Re: Pin numbers to add channel says activated but keeps saying invalid pin over and over

I did that, still says pin is invalid. Cant add youtube tv.

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renojim
Community Streaming Expert

Re: Pin numbers to add channel says activated but keeps saying invalid pin over and over

Make sure the the email address that shows up under Settings->About is the same email address that you're using to sign in at https://my.roku.com

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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DavidGS
Level 7

Re: Pin numbers to add channel says activated but keeps saying invalid pin over and over

I have validated that, it's the same email address as in settings.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Pin numbers to add channel says activated but keeps saying invalid pin over and over

@DavidGS 

Thanks for the update.

What Roku model device are you trying to add the Youtube TV channel to?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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tghernandez5169
Level 7

Re: Pin numbers to add channel says activated but keeps saying invalid pin over and over

Im tryn to add netflix keeps sayn roku pin on my roku tv I bought used can u help me

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tghernandez5169
Level 7

Re: Pin numbers to add channel says activated but keeps saying invalid pin over and over

tcl roku tv

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renojim
Community Streaming Expert

Re: Pin numbers to add channel says activated but keeps saying invalid pin over and over

If you bought it used did you factory reset it and link it to your own Roku account?  Whose email address is shown under Settings->About?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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