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Level 7

Philo Charged my card.

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I contacted Philo. They said they will not refund me. I sent them emails they sent me also talked to customer service 3 separate times. 1 attempt fixed issue. 2nd attempt was charged. 

I contacted roku support they as well said no refund. 

PHILO is a hoax. DO NOT INSTALL!!! Avoid at all costs. Horrible supervisors. Do not care about customers 

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Roku Employee
Roku Employee

Re: Philo Charged my card.

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@ScoobB 

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Roku Employee
Roku Employee

Re: Philo Charged my card.

Jump to solution

@ScoobB 

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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