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rm9843
Level 8

Payment

I know my card is going to decline when they try to charge me in the 5th.  Will they attempt the charge again?  Surely they don’t cut you off with no grace period.

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DBDukes
Community Streaming Expert

Re: Payment


@rm9843 wrote:

I know my card is going to decline when they try to charge me in the 5th.  Will they attempt the charge again?  Surely they don’t cut you off with no grace period.


Charge you for what? Are you subscribed to Netflix or some other service through Roku Pay?

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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rm9843
Level 8

Re: Payment

I have fubo tv and friendly Tv thru Roku.

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DBDukes
Community Streaming Expert

Re: Payment


@rm9843 wrote:

I have fubo tv and friendly Tv thru Roku.


That helps clarify, thanks.

It very well may happen. I can't speak with certainty on it, but if you end up with a decline, and service is interrupted, you may find that it's a hassle to re-submit.

To avoid a decline and any flags that entails, you may want to bite the bullet and cancel the subscriptions. They'll continue through the end of the period. Then, when you're ready, resubscribe.

Not what you wanted to hear, I know, but it's what I would do, and what I'd suggest to my son that he do.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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makaiguy
Community Streaming Expert

Re: Payment

You can update your payment method.  Log into your Roku account at https://my.roku.com.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

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