Accounts, Billing, & Orders

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Bethann1
Level 7

Payment

My payment has been updated but roku keeps telling me to update. Will not take the payment for cbs all access have sent numerous emails and when I try to reply back all I get is automated reply saying this is not an active box. What should I do?  

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1 Reply
RokuDanny-R
Roku Employee
Roku Employee

Re: Payment

@Bethann1 

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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