Accounts, Billing, & Orders

[AmH1]

I’m trying to set up my roku and my payment method is not accepted I keep being told my card can’t be accepted. 

[renojim]

You don't really need to add a payment method.  See this post for a good explanation:

https://community.roku.com/t5/Accounts-Billing-Orders/Ways-to-Remunerate-for-Services/m-p/678048/hig...

[RokuMary-F]

Hi @AmH1,

Thanks for the post. I will do my best to assist you.

I would suggest trying to reload the web browser or use a different one to access http://my.roku.com. Do you have a computer you can access the website with?

In addition, please be noted that Roku Pay accepts the following forms of payment: 

• MasterCard
• Visa
• PayPal
• American Express (not available in France)
• Discover (available only in the U.S. and Canada)
• Prepaid gift cards, if the payment merchant (e.g., Visa, Discover) is accepted in your geographic region.

Keep us posted from there if you need additional help.

Thanks,

Mary